FAQ & Help

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*) What are the system requirements?
*) What are the additional software requirements?
*) How long does the trial period last for?
*) Is an internet connection required for purchase & registration?
*) Can I pay with a credit card? PayPal?
*) Can I install the software on more than one computer?
*) After dragging-n-dropping an image into the app and the color visualization is displayed, the Photoshop and/or the Illustrator icons are greyed out and inactive – shouldn't they be in color and active?
*) What image file formats are supported?
*) How do I add/import an image?
*) How do I increase/decrease the number of colors to be analyzed?
*) What is the Scale text field for?
*) What do some circles have larger diameters than others?
*) How do I sort the colors by Hue, Saturation, Brightness or Popularity?
*) What is Processing?
*) How do I save the colors to use in Processing?
*) How do I import the colors into Processing?
*) How do I save the colors to Adobe Illustrator's Swatches Panel?
*) How do I save the colors to Adobe Photoshop's Swatches Panel?
*) How do I report a bug?


*) What are the system requirements?

Windows:
Windows® XP with Service Pack 2
Vista® with Service Pack 1

Macintosh:
Macintosh® OS 10.4.9
Macintosh OS 10.5.3

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*) What are the additional software requirements?

If you have not already done so, all ITM Editions require the following Adobe products to be installed:

1) Adobe® AIR™: download page

'Adobe AIR enables you to have your favorite web applications with you all the time.' You can think of AIR as a companion to the Flash Player, enabling you to run AIR applications on your computer in the same way you can run Flash SWF files locally.

2) Adobe® SwitchBoard: download page

SwitchBoard allows AIR applications to communicate with the Creative Suite applications. Like the AIR installer, you will only have to download this once to enjoy all applications that take advantage of AIR and SwitchBoard in order to drive your Adobe Creative Suite applications.

3) Either Adobe Photoshop CS3 and/or Illustrator CS3 are required if you intend to save the colors to the Swatches Panel of either application. If you plan on only saving the color palettes to use in Processing, Photoshop and Illustrator are not needed.

If you experience problems launching or running the applications, please refer to the known issues of SwitchBoard before contacting support at support@drwoohoo.com.

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*) How long does the trial period last for?

15 days.

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*) Is an internet connection required for purchase & registration?

Yes.

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*) Can I pay with a credit card? PayPal?

PURCHASES
All purchases made via PayPal. PayPal now offers the ability to pay using Mastercard, Visa, Amex, Discover or your PayPal account.

SALES
If you have any sales related questions or comments, please send an email to:

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*) Can I install the software on more than one computer?

The license for this software is for a single computer. If you would like to install it on several computers, contact us for a group rate at:

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*) After dragging-n-dropping an image into the app and the color visualization is displayed, the Photoshop and/or the Illustrator icons are greyed out and inactive – shouldn't they be in color and active?

Make sure you have Photoshop and/or Illustrator CS3 installed. If they are, make sure you have Adobe SwitchBoard installed. You can download Switchboard from this page.

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*) What image file formats are supported?

JPG and PNG. If you are trying to drag-n-drop a jpg/png image into the app and you receive an error message saying the file format is wrong, make sure the file extention is either all upper- or all lower-case.

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*) How do I add/import an image?

Open the application.
Open the directory that contains the images you would like to analyze.
Drag and drop the image from the directory any where on top of the application window.

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*) How do I increase/decrease the number of colors to be analyzed?

In the text field next to # of colors, enter a number from 1 to... well... you can enter a really, really large number and it might not crash the application, but we suggest sticking to under 10,000. I like capturing a 1,000 colors and then narrowing them down within Illustrator's Swatches Panel.

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*) What is the Scale text field for?

In general, it's there simply to help you inspect the color visualization when the colors are overlapping too much. If you're exporting an XML file to be used in Processing, increasing the scale will also increase the amplitude which could be used in combination with the raw color data that is exported in order to amplify the results.

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*) What do some circles have larger diameters than others?

The size of the diameter is relative to the number of times a color occurs within the image. The larger the circle, the more often that color exists.

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*) How do I sort the colors by Hue, Saturation, Brightness or Popularity?

On a Mac, you can sort the colors prior to saving them to Illustrator, Photoshop or as an XML file for Processing by either going to the Sort by... menu or by using the assigned keyboard shortcuts. More on keyboard shortcuts here. Select a menu item (Hue, Saturation, Brightness or Popularity) and then export the palette to your target application.

On a Windows box, the Sort by... menu is located in the bottom-left corner of the application. Select a menu item (Hue, Saturation, Brightness or Popularity) and then export the palette to your target application.

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*) What is Processing?

[It's one of the greatest applications ever made.] Processing is an open source programming language and environment for people who want to program images, animation, and interactions. It is used by students, artists, designers, researchers, and hobbyists for learning, prototyping, and production. It is created to teach fundamentals of computer programming within a visual context and to serve as a software sketchbook and professional production tool. Processing is an alternative to proprietary software tools in the same domain.

Processing is free to download and available for GNU/Linux, Mac OS X, and Windows. Please help to release the next version!

Processing is an open project initiated by Ben Fry and Casey Reas. It evolved from ideas explored in the Aesthetics and Computation Group at the MIT Media Lab.

More on Processing.

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*) How do I save the colors to use in Processing?

Click on the Processing icon (it's brown with a 'P' on it), third to the left in the bottom-right corner of the application. A save dialog window will open. Select the location you would like to save it, enter a name and '.xml' extension and that's it.

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*) How do I import the colors into Processing?

To import the XML color palette (as an an that includes the following variables: red, green, blue, frequency, relative frequency, cumulative relative frequency, zoom, mode, median, mean, weightedMean and central tendancy type) into Processing you will need the following:

1) The latest version of Processing
2) The latest version of ProXML
3) Download the tutorial files from here.
4) Move the proxml directory into the processing <version number>/libraries/ directory.
5) Place the XML file that you created with this edition of ITM into the same directory as the pde file.
6) Open the XML_05c.pde file.

Special thanks to my good friend Robert Hodgin for writing the original version of this.

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*) How do I save the colors to Adobe Illustrator's Swatches Panel?

Click on the Ai logo – which was designed by the incredibly talented Adam Betts. If Illustrator is not open, it will automagically launch. If Illustrator was not open, you *might* need to click on the Ai button one more time.

Still having trouble? Let's take this step-by-step:

1) Make your application icons for AI and PS have color like the image below.

If the app icons are colorless/greyscale that means either you do not have Illustrator or Photoshop CS3 installed or Adobe's SwitchBoard is having a hard time finding them. Please refer to the known issues of SwitchBoard before contacting support at support@drwoohoo.com.

2) If the app icons are colorful, unlike Photoshop, Illustrator needs a document to be opened in order to save to the Swatches Panel, so please make sure a document is open. :)

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*) How do I save the colors to Adobe Photoshop's Swatches Panel?

Click on the Ps logo – which was designed by the incredibly talented Adam Betts. If Photoshop is not open, it will automagically launch. If Photoshop was not open, you *might* need to click on the Ai button one more time.

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*) How do I report a bug?

Please send in bug reports to: support@drwoohoo.com.

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*) What are the keystrokes for the different functions?

Command + q: Quit the application
Command + h: Hide the application
Command + 1: Save XML 4 Processing
Command + 2: Save to Illustrator
Command + 3: Save to Photoshop
Command + a: Select All
Command + m: Minimize the application

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